Anna Kilshaw, Brake Helpline Supervisor Anna has worked in the Brake helpline team since early 2012, first as a helpline officer handling calls and emails from people affected by road crashes, and later moving into a supervision role. Brake's accredited helpline handles hundreds of calls and emails each month, providing crucial support to...
Anna Kilshaw, Brake Helpline Supervisor Anna has worked in the Brake helpline team since early 2012, first as a helpline officer handling calls and emails from people affected by road crashes, and later moving into a supervision role. Brake's accredited helpline handles hundreds of calls and emails each month, providing crucial support to people who have been bereaved and injured on the roads, as well as those caring for them. The helpline team delivers dedicated, caring and professional support for families who are coping in the aftermath of the most devastating and life-changing events imaginable.
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Sep
22

Picking up the pieces: Supporting families after the devastation of a road crash

Picking up the pieces: Supporting families after the devastation of a road crash

Unexpectedly losing a loved one is one of the hardest things that human beings have to go through in their lives. Here at Brake we have a dedicated helpline team who provide support and guidance to those who have lost loved ones or those who need advice in dealing with a sensitive situation. Anna Kilshaw has collaborated with Carol Forshaw, Brake's longest serving helpline officer, to show you what kind of work they do.

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