Helpline specification

The Brake helpline is dedicated to providing high-quality support and care for bereaved and injured road crash victims. The support is aimed at easing suffering and aiding ‘recovery’ from the terrible shock and trauma such a sudden and traumatic experience can have. This is achieved through the provision of a verbal explanation of Brake support literature (including the practical and procedural informaiton it contains), alongside emotional support, a listening ear, advocacy and signposting to other appropriate agencies. Support is provided by experienced, highly-trained, paid professionals.

Helpline support is provided in English and covers all of the UK and staff are trained in regional differences, such as legal procedures operating in the different UK countries. Staff additionally are equipped to source local support for callers whatever their geographical area to help meet their varied needs. Where a road death has happened abroad, helpline staff will endeavour to establish country specific information relevant to supporting affected callers. The helpline service is provided in English. 

Operating times are Monday to Friday 10am – 4pm (30 hours per week). These times can occassionally alter due to unavoidable closure (e.g. for staff training, sickness etc.).

Support can be accessed via the helpline (0808 8000 401) or using email (helpline@brake.org.uk). Should anyone wish to correspond via letter, the Brake office address is available in all support literature and on the Brake website.