Articles Tagged ‘contact - Brake the road safety charity’

Contact us

Our main office switchboard number is 01484 559909, or see below for numbers and emails specific to different enquiries. 

Support following a road death or injury
Brake's helpline offers support to people bereaved or seriously injured by road crashes and their carers: call 0808 8000 401 or email helpline@brake.org.uk or see our online support literature.

Book onto a Brake event or place an order
Register for our professional seminars and training or place an order in our online shop. If you have any problems email admin@brake.org.uk. Register for our flagship event Road Safety Week.

Media enquiries
Contact our media team by emailing news@brake.org.uk. For urgent out of hours enquiries call 07976 069159.

Brake Professional scheme
For queries about our information services for fleet and road safety professionals, email professional@brake.org.uk or call 01484 559909.

Corporate partnership
Read about our sponsorship and partnership opportunities, or contact our corporate partnerships team on 01484 559909 or corporate@brake.org.uk

Volunteering and fundraising
Call Lisa on 01484 683294 or fundraise@brake.org.uk. Or read about fundraising opportunities, or donate online.

Get our email bulletins
If you would like to receive information about other opportunities and events please sign up at our preference centre. Educators can sign up for our termly educators' bulletin. Employers and fleet professionals can sign up for our updates for professionals. Support professionals can sign up for our quarterly Sudden bulletin. 

Follow us
Follow Brake on our social media. We’re on TwitterFacebookYouTube, Vimeo and LinkedIn.

Teachers and child care workers
To get involved in Brake's Kids Walk for primary schools, email kidswalk@brake.org.uk.
To get involved in a Beep Beep! Day for under-eights, email beepbeep@brake.org.uk.
To get more information about engaging young people in road safety, email youngpeople@brake.org.uk.

Tell us what you think
To make a comment or provide feedback on our services, use our comment form. If your feedback is about our support services, please use our support feedback form. We are unable to respond to all comments individually, due to our limited resources, so please accept our thanks now. To read our complaints policy and find out how to complain, click here.

Questions, research and student enquiries
We are unable to answer questions about road safety individually or respond to questionnaires or student enquiries due to limited resources. There is a range of information about road safety and our work on our website, and we hope you find this helpful. See our facts and campaign pages.

Postal address: Brake, PO Box 548, Huddersfield HD1 2XZ, United Kingdom
Tel: 01484 559909

 

Follow us

Brake runs an active online community, with lots of opportunities to join in...

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Facebook

Help us to spread the word about road safety by liking our Facebook page and using it to tell us about your road safety activities. You can also like pages on our website. Look out for the button at the bottom of each page. Visit our Facebook page

 

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Twitter

We regularly tweet news, events and topical snippets. Follow us on Twitter to stay in touch with what's happening now at Brake. You can also message us @Brakecharity. Follow us on Twitter

 

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YouTube

Our YouTube channel is packed with videos, including the stories of bereaved and injured road crash victims, and road safety adverts produced by young people. Check them out and tell us what you think. Visit our YouTube Channel

 

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Brake Blog

Read news and views from around the road safety world on the Brake Blog, and let us know your opinion in the comments section.

 

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See photos from Brake events and follow us on Instagram.

 

 

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Watch our videos of those affected by road crashes on Vimeo.

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Stay up to date with Brake's campaigns, news and events by subscribing to our monthly news bulletin. If you're an educator, sign up to our termly educator bulletin. Or if you're an employer, fleet or road safety professional, sign up to our professionals' bulletin

Get campaign updates

Follow Brake's campaign work by getting our campaign updates straight to your inbox. Just give us your name and e-address to stay on top of our latest work in government and parliament and a town near you.

Join us

joinboyBrake is reliant on volunteer support, donations and fundraising to enable us to work to end the carnage on roads, make communities safer, and care for people devastated by road death and injury.

Help us continue our important work by becoming a Brake supporter, by donating online or by text, calling 01484 559909, or sending a cheque payable to Brake to PO Box 548, Huddersfield HD1 2XZ. Or find out about give as you earn, in memoriam and wills and legacies. Thank you!

You can also support Brake through volunteering, campaigning or fundraising. Read our brochure to find out more.

There are also lots of ways to fundraise for us, while having fun and promoting road safety. Get ideas and email fundraise@brake.org.uk.

If you're an employer or road safety professional, find out how you can work with us through our partnership opportunities and subscribing to Brake Professional.

If you're a support professional working with suddenly bereaved victims, or an educator, sign up at our preference centre to hear more information and about upcoming events.

Whoever you are, stay up to date with our work, latest news and ways to support us, by signing up for our monthly email bulletin below, or follow us on Facebook or Twitter

Tell us

Brake takes any comment or complaint about its services extremely seriously as it aims to deliver a high standard of services that aim to save lives and assist people in great need. For this reason, we encourage users of our support services who feel they have a comment or complaint that could help Brake to better meet needs or help us to develop our services to contact the General Manager at admin@brake.org.uk This e-mail address is being protected from spambots. You need JavaScript enabled to view itor alternatively by writing to PO box 548 Huddersfield HD12XZ

The General Manager will aim to respond within 10 working days. If this is not possible, they will aim to let you know why, within this time frame, and give you an estimate of when you can expect to hear from us.

If you are not satisfied with the outcome of your complaint, you can write to Brake’s chief executive at PO Box 548, Huddersfield, HD1 2XZ.

If you wish to make a complaint or comment, but do not want to do so yourself, you may nominate someone to contact us on your behalf. They must have your consent however, and Brake may need to contact you to confirm that you have given this consent.

Brake promises that:

  • All complaints received about Brake support services will be taken seriously.
  • All complaints will be investigated, carefully considered and acted upon as required to alleviate any current problem and to improve procedures to prevent future complaints of a similar nature.
  • Anyone making a complaint will be kept informed about the outcome of that complaint unless they state that they do not wish to be kept informed.

 Brake will not respond to comments made to the charity that are abusive or threatening in nature and cannot respond to comments of no intelligible or substantive meaning.

The Brake mascot – Zak the Zebra

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As well as campaigning nationally for all our communities to slow down to 20mph, Brake and our mascot Zak the Zebra provide help to communities wanting to take action for safer streets. Zak teams up with schools, groups, councillors and MPs to campaign for 20mph limits, enforcement, pavements, paths and crossings, and to call on drivers to slow down.

Get in touch with Brake and we'll email you advice and may be able to arrange for Zak to visit and generate publicity for your campaign (by loaning you Zak for your demonstration, event or Brake fundraiser, and sending a press release to your local media to invite them along).

 

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For further advice on campaigning for road safety issues and how you can get involved, visit Brake’s campaign pages

For further advice on how to organise and deliver a successful road safety event in your local community have a look at the Slow Down Days: a toolkit for organisers. Produced by the World Health Organisation (WHO), with the support of the 20s Plenty for Us Campaign, the toolkit offers step-by-step guidance and best-practice suggestions on how to run an effective road safety event that engages with local and national officials, the media and the wider public.