National road victim service volunteer

Volunteer opportunity

Organisation: Brake the road safety charity
Opportunity: National road victim service volunteer
Reports to: National road victim service manager

Operational area: National Road Victim Service (NRVS)

Introduction to our cause and work

Brake’s vision is that everyone moves in a safe and healthy way, as part of our normal day. A death or serious injury on a road is a rare and unusual event; and traffic does not impede us or poison our air.

Brake is the leading charity in the UK working for safe and healthy mobility and supporting people bereaved and injured in road crashes. In 2020, we celebrate our 25th anniversary. During the past 25 years, deaths on roads have fallen in the UK; but there are still five deaths every day and many more life-changing injuries such as paralysis and head injury. Worldwide, road crashes are now the biggest killer of people under the age of 30. Brake works to inspire, inform and engage people to stop the carnage, fear and pollution that also causes death from respiratory disease and deters people from cycling and walking and the health benefits that brings.

Administered from our head office in West Yorkshire (commutable by train directly from Leeds, York, Manchester), Brake has an extensive and life-saving programme of evidence-based, safe and healthy mobility projects in the UK, such as National Road Safety Week, aiming to inspire, inform and engage people in fighting for our cause and its solutions, such as cycle paths, pavements and 20mph speed limits. We target these projects at two key audiences in civil society:

  • Families, schools and concerned communities;
  • Employers operating vans, lorries and buses, or with staff who drive to work.

Working in partnership with organisations in other nations, Brake is extending projects to assist other countries with higher casualty rates (particularly low-income nations). Brake’s Global Fleet Champions programme promotes and awards fleet safety among employers operating vehicles in countries ranging from the UK to Kenya.

Brake also runs the UK’s National Road Victim Service, caring for bereaved and injured people’s emotional wellbeing and helping them through complex procedures such as court cases. This service includes: an accredited national helpline funded by government agencies; provision of information and advice for road crash victims; and events and training for professionals caring for them such as the police family liaison officers.

Brake has a public affairs and media team in London, speaking up for our cause within government and in the media.

Overall objective of the role

This is an exciting opportunity to volunteer and gain administrative experience at the UK’s leading road safety charity. Working directly with, and reporting to, the national road victim service manager, you will work as part of our award-winning team to provide administrative support to the helpline service. The role is ideal for somebody looking to gain experience of working for a charity and in a helpline setting and for somebody who is simply looking to give something back through a voluntary position.

Key tasks will include:

  • To provide day to day administration support to members of the NRVS team.
  • Undertaking research to assist the helpline team with delivery of advocacy support to those bereaved or seriously injured by road crashes.
  • Ensure accuracy and up to date administration of the NRVS manual and computerised systems and records, such as professionals’ database and client management system.
  • Administration and recording of helpline feedback surveys by email and text and assisting with the monitoring of feedback responses.
  • Dealing with incoming phone and email queries which do not involve providing direct support to helpline service users.
  • Other general administration tasks as required, e.g. day to day management of the helpline admin email account, organising incoming and outgoing NRVS team mail, ordering stationery etc.
  • Assist the NRVS manager to ensure the team’s annual planner is kept up-to-date with all relevant tasks and that staff are alerted to upcoming tasks as necessary.
  • This role may also include assisting with any other tasks as required in the interests of the furtherance of the charity’s objectives.

Person specification:

  • Excellent interpersonal and communication skills.
  • Excellent/close attention to detail.

A non-judgemental and confidential approach to supporting people Commitment to providing an empathetic first point of contact

  • Has a passion for working with people
  • Strong IT skills and is proficient in using Microsoft Office.
  • Is confident, organised and able to implement a proactive approach to work.
  • A strong team player who can work on your own initiative.
  • Willingness to engage with and support Brake’s cause.
  • An understanding of the need to be discreet when dealing with confidential and personal data.

The successful candidate will be provided with full support/training, operating procedures, and supportive management.

How much time am I expected to give?

We would usually look for volunteers to commit to a minimum of two days per week but there is flexibility around the number of days committed for this position for the right candidate.

To apply: Email your CV and a 500 word covering letter explaining why you are the right applicant for this role, to Brake’s Head of Programme Delivery, Scott Williams – swilliams@brake.org.uk.

Deadline for applications: 14th March 2020 at 12 noon
Interview date: w/c 16th March 2020


Due to the nature of Brake’s work, we cannot consider applications from traffic offenders. Brake is an equal opportunity employer.  Applications not in the specified format or submitted past the closing date will not be considered. If applicants have not been contacted within two weeks then they should assume their application has not been successful.

In line with our values, Brake encourages applications from people who wish to commute to work in ways that are sustainable and active; our UK head office is close to Huddersfield train station which has excellent rail links and cycle storage facilities. Brake discourages applications from people who intend to commute regularly a significant distance to our office by car.