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Service update: Friday 24 May 2024

The National Road Victim Service is closed from Friday 24 May at 4pm until Tuesday 28 May at 10am.

If you need support before we are next available, please use these webpages to find information about coping with a death or catastrophic injury following a road crash. Scroll down and click on the links below to find the information you need.

You can call the Samaritans on 116 123 who are available 24 hours a day, or access support on the Samaritans website. Go to Talk to us on the Phone | Samaritans.

You can call Cruse on 0808 808 1677 if you want to talk to someone during the Easter period. You can also find help and support on the Cruse website. Go to Get support - Cruse Bereavement Support.

In case of an emergency

In case of emergency, or if you need help urgently, please call 999 immediately or your GP Out of Hours Service for urgent medical assistance.



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How can the National Road Victim Service help you?

Talk to a caseworker

Information and guidance

Legal support

The National Road Victim Service

0808 8000 401

Brake’s free support service if you are bereaved, seriously injured, or helping a road crash victim.

Meet your named caseworker. Call 0808 8000 401 or email help@brake.org.uk

Click on the links below to find out more

Talk to a caseworker

We can help you get the support you need, from day one onwards

Information and guidance

Online guides to help you understand the complex procedures that often follow a crash

Legal support

Get help choosing a solicitor who can help you

Get help if a crash happened abroad

We work with the Foreign, Commonwealth and Development Office to support people in the UK after a road death abroad

Professionals and carers

Get help if you are caring for someone who has been bereaved or injured by a road crash

Who we help

We help people living in the UK who have been bereaved or seriously injured in a road crash that happened in the UK or abroad

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Operating hours

The National Road Victim Service is open from Monday to Friday, 10am to 4pm.

If you need support before we are next available, please use these webpages to find information about coping with a death or catastrophic injury following a road crash. Scroll down and click on the links below to find the information you need.

You can call the Samaritans on 116 123 who are available 24 hours a day, or access support on the Samaritans website. Go to Talk to us on the Phone | Samaritans.

You can call Cruse on 0808 808 1677 if you want to talk to someone during the Easter period. You can also find help and support on the Cruse website. Go to Get support - Cruse Bereavement Support.

In case of an emergency

In case of emergency, or if you need help urgently, please call 999 immediately or your GP Out of Hours Service for urgent medical assistance.

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Our promise to you

We understand every road crash is different, every road victim is an individual, and your circumstance is uniquely painful and challenging.

  • We promise to hear you, work with you to meet your needs, and help you feel safe and supported.
  • Our aim is to help you cope, feel informed and listened to.
  • We help you get the help you need from people and services in your community.
  • We provide a safe space for you to access support and care.
  • We are an independent service working in partnership with other services to care for your needs.
  • We do not replace the roles of emergency, police or health services.