Use the links below to find:

  • Organisations that support road crash victims
  • Organisations that support victims of crime
  • Organisations that support people bereaved by any cause

You can also find:

  • Organisations campaigning for safe and healthy mobility
  • Government bodies with responsibility for criminal justice and road safety
  • Your political representatives
  • Organisations that can help you seek expert legal help
  • Organisations that provide information about treatment after serious injury
  • Organisations that support people with disabilities
  • Organisations that provide lists of therapists who can assess needs and provide treatment

Support from local organisations

Brake's National Road Victim Service can help you get the help you need from people and services in your community. Call 0808 8000 401 or email help@brake.org.uk.

Organisations that support road crash victims

Brake's National Road Victim Service Down arrow icon to open accordion

www.brake.org.uk/support

Brake’s National Road Victim Service provides someone to help you, from day one, if you are bereaved or seriously injured in a road crash (or someone in your family is).

We understand every road crash is different, every road victim is an individual, and your circumstance is uniquely painful and challenging.

  • We promise to hear you, work with you to meet your needs, and help you feel safe and supported.
  • Our aim is to help you cope, feel informed and listened to.
  • We help you get the help you need from people and services in your community.
  • We provide a safe space for you to access support and care.
  • We are an independent service working in partnership with other services to care for your needs.

Call 0808 8000 401 (Mon-Fri 10am-4pm) or email help@brake.org.uk

Brake Down arrow icon to open accordion

www.brake.org.uk

Brake is a road safety charity working with communities and organisations across the UK to stop the tragedy of road deaths and injuries, make streets and communities safer for everyone, and support people bereaved and seriously injured on roads.

Brake also:

  • campaigns for evidence-based policies and investments to enable everyone to have access to safe and healthy mobility
  • works with schools and families, communities and companies to champion the cause of road safety and raise awareness of key road safety issues
  • coordinates Road Safety Week, the UK's biggest annual road safety campaign
  • helps organisations that employ people who drive for work to manage work-related road risk
  • supports professionals working with road crash victims.
RoadPeace Down arrow icon to open accordion

www.roadpeace.org

RoadPeace provides support and information to people bereaved or seriously injured by a road crash. They offer support through their helpline, befriending service, trauma support programmes, local group network and remembrance activities including Remember Me roadside plaques.

RoadPeace has an extensive range of post-crash legal guides that can help families navigate the criminal justice system and their legal panel provides advice on civil compensation.

The charity also campaigns to improve victims’ rights and the response of the criminal justice system to road danger, and for greater priority to be given to reducing the number of future victims.

Helpline 0845 4500 355 (Mon-Fri 9am-5pm) or helpline@roadpeace.org

Day One Trauma Support Down arrow icon to open accordion

www.dayonetrauma.org

Day One Trauma Support works alongside NHS colleagues within Major Trauma Centres. The charity has friendly and knowledgeable caseworkers on the ward, quite literally by the side of patients and their loved ones, from day one.

Day One’s support addresses the wide-ranging, complex and multi-faceted needs of those impacted by major physical trauma.

Support and signposting includes:

  • Emergency financial assistance
  • Legal advice and guidance
  • Welfare, finance and benefits advice
  • Counselling
  • Peer support
  • Funding for ward improvements
  • Training and education for major trauma clinicians

Call 0300 303 5648 or email dayone@dayonetrauma.org

Road Victims Trust Down arrow icon to open accordion

www.rvtrust.org.uk

The Road Victims Trust (RVT) offers emotional and practical support to anyone who lives in Bedfordshire, Cambridgeshire and Hertfordshire who is affected by a serious road collision. The charity can offer telephone support to people living outside the area.

Call 01234 843345 or email enquiries@rvtrust.co.uk

SCARD (Support and Care after Road Death and Injury) & CADD (Campaign Against Drinking and Driving) Down arrow icon to open accordion

www.scard.org.uk

www.cadd.org.uk

SCARD and CADD work together to provide emotional and practical support to people who have lost a loved one in a crash, and highlight the dangers of drink- or drug-driving. The charities offer practical, legal and emotional help to anyone bereaved or injured in a road crash.

Helpline 0345 123 5542 (7 days a week, 9am-9pm including bank holidays)

Office enquiries 01924 562252 or info@scard.org.uk

SCID (Scotland’s Campaign against Irresponsible Drivers) Down arrow icon to open accordion

www.scid.org.uk

SCID campaigns for tougher road traffic law and the rights of road crash victims. SCID offers phone support and face-to-face emotional support and advice for bereaved families of fatal road crashes in Scotland to guide them through the civil and criminal justice systems. This support is provided by volunteers, subject to availability.

Coroners’ Courts Support Service Down arrow icon to open accordion

www.coronerscourtssupportservice.org.uk

The Coroners’ Courts Support Service offers emotional and practical support for bereaved people facing an inquest. Trained volunteers can offer guidance on procedures in the court.

Call 0300 111 2141 (Monday–Friday, 9am–7pm; Saturday, 9am–2pm) or email helpline@ccss.org.uk.

Organisations that support victims of crime

Victim Support (England and Wales) Down arrow icon to open accordion

www.victimsupport.org.uk

Victim Support is a charity that supports people affected by crime and traumatic events in England and Wales. Trained staff and volunteers can provide information and advice, emotional and practical help, advocacy, help navigating the criminal justice system.

Free Supportline 08 08 16 89 111 (24 hours a day, 7 days a week)

Victim Support Scotland Down arrow icon to open accordion

victimsupport.scot

Victim Support Scotland provides free, confidential support to victims and witnesses of crime. Victim Support Scotland’s Witness Service provides information and emotional and practical support to victims, witnesses and bereaved relatives attending court.

Helpline 0800 160 1985 (Mon-Fri, 8am-8pm)

London Victim and Witness Service Down arrow icon to open accordion

www.londonvws.org.uk

The London Victims and Witness Service (LVWS) is a support service for London residents who are affected by or witness to crime. The service provides support to adult victims of crime, access to restorative justice and support for witnesses who attend court.

Call 0808 16 89 291

Citizens Advice Witness Service Down arrow icon to open accordion

Free and independent support for both prosecution and defence witnesses in every criminal court in England and Wales.

Trained volunteers provide practical information about the process, as well as emotional support to help witnesses feel more confident when giving evidence.

Call 0300 332 1000 or go to www.citizensadvice.org.uk/witness

Organisations that support people bereaved by any cause

Cruse Bereavement Care Down arrow icon to open accordion

Call 0808 808 1677 or go to www.cruse.org.uk

For children and young people go to www.hopeagain.org.uk

Cruse Bereavement Care Scotland Down arrow icon to open accordion

Call 0845 600 2227 or go to www.crusescotland.org.uk

For children and young people go to www.hopeagain.org.uk

Samaritans Down arrow icon to open accordion

Samaritans operates a 24-hour helpline for anyone in need

Call 116 123 or go to www.samaritans.org

Quaker Social Action Down arrow icon to open accordion

Quaker Social Action provides practical support for people struggling with funeral costs. Call 020 8983 5055, email downtoearth@qsa.org.uk or go to quakersocialaction.org.uk.

Citizens Advice Scotland Down arrow icon to open accordion

Citizens Advice Scotland provides access to free, impartial and confidential advice, including on financial and legal matters. To find your nearest office, go to www.cas.org.uk or call 0800 028 1456.

Citizens Advice Down arrow icon to open accordion

Your local Citizens Advice can provide access to free, impartial and confidential advice, including on financial and legal matters.

To find your local branch, go to www.citizensadvice.org.uk

If a child or a child's relative has died

Child Bereavement UK Down arrow icon to open accordion

Call 0800 02 888 40 or go to www.childbereavementuk.org

Child Death Helpline Down arrow icon to open accordion

Call 0800 282 986 or 0808 800 6019 if calling from a mobile or go to www.childdeathhelpline.org.uk

The Compassionate Friends Down arrow icon to open accordion

Call 0345 123 2304 or email helpline@tcf.org.uk or go to www.tcf.org.uk

Care for the Family Down arrow icon to open accordion

Call 029 2081 0800 or go to www.careforthefamily.org.uk

Winston’s Wish Down arrow icon to open accordion

Call 08088 020 021 or go to www.winstonswish.org

If a partner has died

WAY (Widowed and Young) Down arrow icon to open accordion

www.widowedandyoung.org.uk

WAY is a UK charity that offers a peer-to-peer support network for anyone who's lost a partner before their 51st birthday.

Organisations that campaign for safe and healthy mobility

Campaign for Better Transport Down arrow icon to open accordion

www.bettertransport.org.uk

Promotes sustainable and public transport.

Living Streets Down arrow icon to open accordion

www.livingstreets.org.uk

Promotes safety and accessibility for pedestrians.

Sustrans Down arrow icon to open accordion

www.sustrans.org.uk

Develops paths for walkers and cyclists.

BUSK Down arrow icon to open accordion

www.busk-uk.co.uk

BUSK works with the minibus and coach industry and other passenger transport providers to promote safe journeys for all passengers. The charity specialises in home-to-school transport, school trips in the UK and school visits abroad.

BUSK provides free services for parents and schools and runs an independent star rating service for the coach industry based on safety and legal compliance.

Call 01495 981185 or email buskuk@btinternet.com

RoSPA (Royal Society for the Prevention of Accidents) Down arrow icon to open accordion

www.rospa.com

RoSPA’s road safety department raises awareness about the causes of road crashes and promotes measures to help prevent them. This charity does not provide support services for road crash victims.

Call 0121 248 2000 or email help@rospa.com

Government bodies with responsibility for criminal justice in England & Wales

The Crown Prosecution Service Down arrow icon to open accordion

The Crown Prosecution Service (CPS) is the main agency responsible for prosecuting criminal cases that have been investigated by the police in England and Wales. It works from regional offices.

To find contact details for your local CPS office, go to www.cps.gov.uk

Ministry of Justice Down arrow icon to open accordion

The Ministry of Justice (MoJ) is responsible for these parts of the justice system:

  • Courts
  • Prisons
  • Probation services
  • Attendance centres

The MoJ works with other government departments and agencies.

www.gov.uk/moj

HM Prison and Probation Service Down arrow icon to open accordion

HM Prison and Probation Service carries out sentences given by the courts, in custody and the community, and rehabilitates people in its care through education and employment.

www.gov.uk/hmpps

HM Courts & Tribunals Service Down arrow icon to open accordion

HM Courts & Tribunals Service is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.

www.gov.uk/hmcts

Government bodies with responsibility for criminal justice in Scotland

The Scottish Government Down arrow icon to open accordion

www.gov.scot or www.mygov.scot

In Scotland, the Cabinet Secretary for Justice is responsible for the Scottish Criminal Justice System, including matters concerning victims of crime, and for some aspects of traffic policing including administration of speed cameras and the Driver Improvement Scheme.

Call 0300 244 4000 or email ceu@gov.scot

Police Scotland Down arrow icon to open accordion

www.scotland.police.uk

Has a road policing business area that has some responsibility for determining policing policy. Other policies are determined by the Chief Constable.

Call 101 or fill in the contact form on the Police Scotland website

The Crown Office and Procurator Fiscal Service (COPFS) Down arrow icon to open accordion

www.copfs.gov.uk

COPFS is responsible for the prosecution of crime in Scotland, the investigation of sudden or suspicious deaths and complaints against the police.

Call 0300 020 3000 or email EnquiryPoint@copfs.gov.uk

Scottish Courts and Tribunals Service Down arrow icon to open accordion

www.scotcourts.gov.uk

The Scottish Courts and Tribunals Service is responsible for providing the staff, buildings and technology to support Scotland’s courts and tribunals, the work of the independent judiciary, the courts’ Rules Councils, the Office of the Public Guardian and the Accountant of the Court. In April 2010 it was established by the Judiciary and Courts (Scotland) Act 2008 as an independent body, governed by a corporate board and chaired by the Lord President, the most senior judge in Scotland.

Call 0131 444 3300 or email enquiries@scotcourts.gov.uk

Scottish Prison Service Down arrow icon to open accordion

www.sps.gov.uk

The Scottish Prison Service is an agency of the Scottish Government responsible for prisons.

Call 0131 330 3500 or email gaolinfo@sps.pnn.gov.uk

Parole Board for Scotland Down arrow icon to open accordion

www.scottishparoleboard.scot

The Parole Board for Scotland makes decisions about early prisoner release.

Call 0131 244 8373 or email enquiries@paroleboard.scot

Government bodies with responsibility for road safety

The Department for Transport Down arrow icon to open accordion

The Department for Transport is responsible for many areas of road safety policy, ranging from setting the drink drive limit to road safety TV campaigns. The Department for Transport also commissions research on road safety topics.

The department’s road safety work is led by the Road Safety Minister.

www.gov.uk/dft

The Welsh Government Down arrow icon to open accordion

The Welsh Government is responsible for some aspects of transport and road safety in Wales, including maintenance of motorways and major trunk roads.

www.gov.wales/transport

Highways England Down arrow icon to open accordion

Highways England is the agency responsible for operating, maintaining and improving all motorways and major trunk roads in England.

www.gov.uk/highways-england

Local authorities Down arrow icon to open accordion

Local authorities are responsible for local roads that are not motorways or major trunk roads. Local authority highway engineers oversee local roads’ design, repair, markings and speed limits. Local authority road safety officers run pedestrian and cycle training for children, manage school crossing patrols and run local publicity campaigns. Contact your local authority for more information.

To find your local authority in England, go to www.gov.uk/find-local-council

To find your local authority in Wales, go to gov.wales/find-your-local-authority

Driver and Vehicle Licensing Agency Down arrow icon to open accordion

The DVLA is responsible for licensing and registering drivers and vehicles and collects vehicle excise duty (tax).

www.gov.uk/dvla

DVSA (Driver and Vehicle Standards Agency) Down arrow icon to open accordion

DVSA is responsible for annual testing of vehicles and enforcement checks on the maintenance standards of lorries, buses and coaches, and their compliance with laws including drivers’ hours rules. It is also responsible for driving tests and promoting road use rules such as the Highway Code.

www.gov.uk/dvsa

Traffic commissioners Down arrow icon to open accordion

Traffic commissioners are regionally appointed officials responsible for licensing companies to operate lorries, buses and coaches. Traffic commissioners have powers to issue and take away an operator’s licence.

To find your local traffic commissioner go to www.gov.uk/traffic-commissioners

Government bodies with responsibility for road safety in Scotland

The Scottish Government Transport Directorate Down arrow icon to open accordion

The Cabinet Secretary for Transport, Infrastructure and Connectivity is responsible for road safety policy in Scotland.

Call 0300 244 4000 or email scottish.ministers@gov.scot

Transport Scotland Down arrow icon to open accordion

www.transport.gov.scot

Transport Scotland is responsible for trunk road safety.

Call 0141 272 7100 or email info@transport.gov.scot

Road Safety Scotland Down arrow icon to open accordion

roadsafety.scot

Road Safety Scotland is funded by the Scottish Government to produce road safety education resources and run road safety publicity campaigns in Scotland, working with local authorities and police.

Call 0131 244 6133 or fill in the contact form on the Road Safety Scotland website.

Traffic Commissioner for Scotland Down arrow icon to open accordion

The Traffic Commissioner is an appointed official with responsibility for licensing companies to operate lorries, buses and coaches. The Traffic Commissioner has the power to issue and take away an operator’s licence.

Call 0300 123 9000 or email enquiries@otc.gov.uk

Your political representatives

Your local councillor Down arrow icon to open accordion

If you are worried about a local traffic problem your local councillor may be able to help. You can find out their contact details by calling your local authority.

To find your local authority in England, go to www.gov.uk/find-local-council

To find your local authority in Wales, go to gov.wales/find-your-local-authority

Your Member of Parliament (MP) Down arrow icon to open accordion

Your MP's job is to represent your interests in Parliament. You may want to write to them or meet them to discuss any aspect of your case which you think they could act upon.

To find the name of your MP, go to members.parliament.uk/FindYourMP

You can find out who represents you, how they’ve voted and what they’ve said in debates at www.theyworkforyou.com

You can write to your MP at the House of Commons, London, SW1A 0AA.

Your Member of the Scottish Parliament (MSP) Down arrow icon to open accordion

Your MSP’s job is to represent your interests in the Scottish Parliament. You may want to write to or meet them to discuss any aspect of your case which you think they could act upon.

To find out the name of your MSP, call 0131 348 5000 or go to www.parliament.scot and type in your postcode.

You can write to your MSP at the Scottish Parliament, Edinburgh EH99 1SP.

Your Senedd Member Down arrow icon to open accordion

If you live in Wales, your Senedd Member may be able to help.

To find details of your Senedd Member, go to senedd.wales/find-a-member-of-the-senedd.

The National Police Chiefs' Council (NPCC) Down arrow icon to open accordion

The National Police Chiefs’ Council's road policing committee has some responsibility for determining policing policy on traffic, drugs, alcohol and victim support. Other policies are determined by the chief constable of each force.

email info@npcc.pnn.police.uk or go to www.npcc.police.uk

Organisations that can help you seek expert legal help

Motor Accident Solicitors Society (MASS) Down arrow icon to open accordion

MASS is a national association of motor accident solicitors who represent victims of road crashes. MASS provides lists of solicitors that specialise in personal injury

call 0117 925 9604 or go to www.mass.org.uk

Association of Personal Injury Lawyers (APIL) Down arrow icon to open accordion

The Association of Personal Injury Lawyers (APIL) provides lists of solicitors that specialise in personal injury

call 0115 943 5400 or go to www.apil.org.uk

Institute of Traffic Accident Investigators (ITAI) Down arrow icon to open accordion

The Institute of Traffic Accident Investigators (ITAI) may be able to help you find a crash investigator to carry out an independent vehicle examination.

www.itai.org or email admin@itai.org

Organisations that provide information about treatment after serious injury

Organisations that support people with disabilities

  • BackCare
    Information about back conditions
    www.backcare.org.uk
  • Brain and Spine Foundation
    www.brainandspine.org.uk
  • Changing Faces
    Support for people with facial injuries
    www.changingfaces.org.uk
  • Child Brain Injury Trust
    www.childbraininjurytrust.org.uk
  • Disability Rights UK
    The Disability Rights Handbook and information on disability benefits and services and qualifying criteria
    www.disabilityrightsuk.org
  • Driving Mobility
    Useful advice about mobility options to help people with disabilities maintain their independence.
    www.drivingmobility.org.uk
  • Living Made Easy
    Living Made Easy is run by the DLF, the charity previously known as the Disabled Living Foundation. Advice and information on living equipment for disabled people
    livingmadeeasy.org.uk
  • Headway - the brain injury association
    Information and support for people with brain injuries, their relatives, carers and professionals supporting them. The charity also has a list of solicitors that specialise in brain injury on its website.
    www.headway.org.uk
  • Limbless Association
    Information and advice for amputees, their families and carers. The charity also runs support hubs that enable amputees to connect with other amputees and share experiences of limb loss.
    www.limbless-association.org
  • Motability
    The Motability Scheme enables people to get mobile by exchanging their mobility allowance to lease a new car, wheelchair accessible vehicle (WAV), scooter or powered wheelchair.
    call 0300 456 4566
    www.motability.co.uk
  • Queen Elizabeth's Foundation for Disabled People
    Support and advice, specialist care and rehabilitation for children and adults with physical and learning disabilities or acquired brain injuries.
    call 01372 841100
    qef.org.uk
  • Royal National Institute for the Blind (RNIB)
    Practical and emotional support for blind and partially sighted people. Online shop sells products that help people live independently and enjoy everyday activities.
    www.rnib.org.uk
  • Stroke Association
    Information, support and advice for stroke survivors and people with language and communication disorders
    www.stroke.org.uk
  • Spinal Injuries Association (SIA)
    Support from a network of specialist services, regional support, peers, professionals and volunteers for people with spinal cord injuries.
    www.spinal.co.uk
  • The Brain Charity
    Emotional support, practical help, and social activities for anyone with a neurological condition and their family, friends and carers.
    www.thebraincharity.org.uk

Organisations that support carers

  • Carers UK
    Information and guidance for unpaid carers on subjects including Benefits and financial support; Your rights as a carer; How to get support in your caring role; and Services available to carers and the people you care for.
    www.carersuk.org

Organisations that provide lists of therapists who can assess your needs and provide treatment