Call the confidential National Road Victim Service on 0808 8000 401 (10am to 4pm Monday to Friday)

or email help@brake.org.uk

We give you a named Brake caseworker, who helps from day one onwards, for as long as you need, over the phone or by email.

We help if:

  • The crash happened in the UK, or anywhere abroad
  • The crash happened recently, or longer ago

We also help if you are assisting a bereaved or injured person as a friend or professional.

This is how it works

  • You, or your police family liaison officer, contacts us by phone or email, and you are immediately assigned your Brake case worker
  • Your case worker helps you, over the phone or email
  • We provide a range of free services to you, listed below, depending on what you want and need.

Your Brake case worker offers:

  • a listening ear, for your thoughts and feelings, from day one onwards
  • information and advice to help meet your needs
  • advocacy (talking on your behalf with others to get things done).

Your case worker can give you information and advice about

  • criminal prosecutions and court hearings
  • using specialist lawyers to claim compensation after a death or injury
  • supporting children and young people
  • viewing a body, funerals, registering a death, post-mortems, inquests, wills, and probate
  • dealing with intrusion, for example the media, mail, or calls
  • injury rehabilitation
  • financial or other life challenges, such as housing
  • campaigning for road safety, including with Brake.

Your case worker can also

  • talk to people on your behalf if you have a problem that needs sorting out, and it is all too hard to tackle it on your own
  • help you seek healthcare if you need it, to support your physical or mental wellbeing
  • help you find grief support groups local to you.

Brake's National Road Victim Service is accredited by the Helplines Partnership and came runner up in the 2019 Helplines Awards.

I can't tell you how much your support has meant.

Bereaved road victim

The National Road Victim Service

0808 8000 401

Brake’s free support service if you are bereaved, seriously injured, or helping a road crash victim.


Meet your named caseworker. Call 0808 8000 401 (10am to 4pm, Monday to Friday) or email help@brake.org.uk