Operations manager

Location: Home-based

Hours: 21.75-36.25 hours per week

Salary: £27,000 - £31,000 FTE

Every week, 200 people are killed or catastrophically injured in road crashes, and more die from respiratory illnesses due to traffic pollution. Brake is the UK’s leading, national road safety charity working for safe and healthy streets and providing vital support services for families bereaved and injured on roads through our National Road Victim Service. We have been working since 1995 to make a difference. Read our vision here.

We’re seeking an ambitious, talented, cause-driven Operations Manager to join our dynamic team. The Operations Manager post is at the heart of everything we do, ensuring our people and systems are enabling us to deliver results that save lives in effective, demonstrable ways. The postholder will quickly gain a working knowledge of the charity and take on key responsibilities vital to our development and management, pitching in where necessary to ensure the charity operates smoothly.

Reporting directly to, and working closely with, the Chief Operating Officer (COO), we are seeking a self-motivated, able individual who can provide dedicated operational support and leadership across our work’s operational delivery. You will have relevant expertise to the role, but, more importantly, you will pick up skills quickly, know the right questions to ask and be highly organised. You will have excellent IT aptitude, attention to detail, great project management skills, and a focus on quality development.

This is a new role at the charity within our friendly, committed and expert team. This role is advertised as a remote working position; all staff currently work from home but connect daily, digitally.

The role

Working directly with the COO your responsibilities will include the following:

  1. Developing our policies, standard operating procedures and systems/infrastructures in line with laws and standards and embedding them effectively across the charity.
  2. Working with the COO and other staff to develop the data we capture about our work, to demonstrate outcomes and impact to supporters and funders. Working with the COO to develop and deliver project and service performance reports, undertaking internal auditing of these reports, including financial data, to ensure accuracy.
  3. Being a CRM system super-user and embedding CRM usage across the charity, taking the lead on data quality entry, training staff on CRM use and answering their queries. Undertaking the Data Protection Officer role.
  4. Delivering a staff engagement and wellbeing plan across the charity and developing a learning and development programme for staff. Taking the lead on delivering Brake’s HR function, including overseeing our people management system and associated reporting, employment protocols, recruitment administration, new starter inductions and liaising with our external HR adviser on legal matters as required.
  5. Managing external IT support, system and software suppliers and other contractors, ensuring equipment and systems operate well, within budget, and our assets are logged.
  6. Building external relationships with contractors that enable us to do more for less, including seeking pro bono help.
  7. Upkeeping insurance and risk assessment requirements across the charity and delivering on health and safety responsibilities including maintaining our health and safety policies and protocols, delivering regular DSE assessments and completing any necessary risk assessments.
  8. Supporting the COO and Chief Executive as required in the discharge of their duties.

We are looking for someone who:

  1. Is likely educated to degree level or has relevant transferable experience.
  2. Has a proven track record in operational roles that required diverse skills, agility of thinking, analysis and multi-tasking; and carried significant responsibility for organisational success.
  3. Is proficient in IT, with an aptitude and interest in learning new IT skills. Has a methodical and accurate work style.
  4. Has experience in providing HR-related support and a familiarity with legislation in the areas of employment, equality and diversity and data protection.
  5. Is highly numerate; budgetary and finance work will not phase you.
  6. Is resilient. Works well under pressure, adapts to changing requirements and priorities and has a solutions-led mindset.
  7. Project manages own time and that of others. Has excellent organisational skills and attention to detail.
  8. Communicates, influences and collaborates well and rapidly internally and externally, in writing and verbally.
  9. Has strong interpersonal skills. Establishes straightforward and positive relationships with people and is a team player.
  10. Is able to work with discretion and complete integrity when handling sensitive information.
  11. Takes responsibility for own work, is a self-starter who works hard and puts in the hours necessary to achieve assigned work.

How to apply

Send your CV to Ross Moorlock, chief operating officer, accompanied by a 500-word covering letter outlining the experience and expertise you can bring to this role. Please outline your preferred working hours within your letter.

Email: rmoorlock@brake.org.uk

Deadline for applications: Friday 18 June 2021

Due to the high volume of applications that Brake receives per position we are unable to provide feedback on individual applications or answer questions from applicants. If applicants have not been contacted by Monday 21 June, then they should assume their application has not been successful.

Due to the nature of Brake’s work, we cannot consider applications from traffic offenders.

Brake is an equal opportunity employer. Applications not in the specified format or submitted past the closing date will not be considered.