The service, delivered by Brake, is funded by TfL and facilitated by the Metropolitan Police Service (the Met). Brake will continue to provide vital specialist support for victims of London road crashes involving a death or serious injury, following the success of a pilot launched in 2023.
The pilot established, for the first time in London, in-person caseworker support. More than 330 people were referred into the pilot.
It was shown to improve access to timely, trauma-informed, face-to-face support for bereaved families and people with life-changing injuries. People supported by the service praised the high quality of care and the simple, effective referral process.
Now, TfL has committed to funding the service for another three years from 1 November 2025.
Brake’s National Road Victim Service provides specialist support for people who have been bereaved or seriously injured in a road crash across Britain. This three-year scheme continues to fund a team of dedicated London-based caseworkers, who provide both practical and emotional support to help families cope with the trauma of a road death or injury.
Brake will also work in partnership with Child Bereavement UK to provide specialist support for children and young people when someone important to them has died or is not expected to survive.
Ross Moorlock, CEO of Brake, the road safety charity, said: “We are delighted to continue this work, providing trauma-informed and individual-led support to road victims in London thanks to the proactive support of TfL and MOPAC. Victim support is a key pillar of the safe systems approach to road safety and for as long as we are able, we will be there to help families in need.”
Lilli Matson, TfL's Chief Safety, Health and Environment Officer, said: “Road traffic collisions can have devastating and long-lasting impacts on victims, their families and friends. At TfL, we are deeply committed to ensuring that those affected receive the compassionate, timely and professional support they need and deserve.
“This long-term commitment strengthens our collaborative work with the police and boroughs, and reinforces our dedication to Vision Zero — our goal to eliminate death and serious injury from London’s transport network.”
The announcement comes ahead of Road Safety Week, Brake’s annual road safety campaign, running from 16 to 22 November 2025. This year, we are putting safe vehicles at the heart of Road Safety Week, with a call to everyone to help make every journey as safe as possible by using vehicles that are roadworthy, prevent crashes and protect people. To find out more and sign up to take part, go to www.brake.org.uk/road-safety-week.
Meanwhile, TfL continues to invest in safer streets and targeted campaigns to protect the most vulnerable road users – including pedestrians, cyclists and motorcyclists – while ensuring that those affected by collisions receive the support they need.
For more information about TfL’s road safety initiatives and support services, visit:
www.tfl.gov.uk/roadsafety